Oct 112018
With thanks to Shirin for this information that might help others….
I sent a letter to Capita to request reasonable adjustments per the Equality Act 2010. Had no reply so rang them and was told that if you write to the address on the appointment letter, it will not be “picked up” as that is for “finance matters”. However, if you write to the DWP directly at the address they normally write to you with, they should reply, or you can ring the DWP.
