May 182017

Watch the video and then you might like to ask Transport for London to watch the video and explain themselves (contact details below the video)

A video testimony by activist Doug Paulley,

Trying to get home from Westminster in my wheelchair, I discover the lift at Kings Cross is out of order, with no advance warning. The results are stressful, and an indictment of TFL’s treatment of disabled travellers.

Transport for London’s contact details are:

Twitter: @TfL

Online: Use our online form

you might also like to complain to London Travelwatch

London TravelWatch

London TravelWatch is the official watchdog organisation which represents the interests of public transport users in and around the capital. It is independent of TfL and can help with complaints about public transport in London.

Online: Complain to London TravelWatch


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 Posted by at 12:00

  4 Responses to “Ask Transport for London to explain appalling service to disabled people #TransportforLondon”

  1. Something similar happened to my husband and I at St Pancras station last year when the lift wasn’t working. They wanted us to get back on the train and get off further down the line – we’d just got off the Brighton train and wanted to walk across to Kings Cross for our connection, and it was getting late. So they decided quite quickly to use the escalator, as they did with Doug, so seems like a procedure they use.

  2. Yep reflects my experience of tfl and travelling on trains. Once was told I needed to plan my journey better after missing a connection because a lift was down!

  3. I hope you get some apologies and, if possible, some action about this, Doug.
    As you say, it’s 2017, and there’s still nothing being done to give parity between the disabled and the non-disabled where any kind of travel is involved – let alone every other aspect of our lives!
    I hope you sue their socks off – maybe losing more money again might speak to them harder than our real plight in their hands! 🙂

  4. What would have happened in a medical emergency on the platform?
    If there are ‘loads of people’ needing the lift, why is their only one?
    It looked like taking wheelchairs up the escalator is a practised procedure, why didn’t the person on the information line not know about it?

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