Watch the video and then you might like to ask Transport for London to watch the video and explain themselves (contact details below the video)
A video testimony by activist Doug Paulley,
Trying to get home from Westminster in my wheelchair, I discover the lift at Kings Cross is out of order, with no advance warning. The results are stressful, and an indictment of TFL’s treatment of disabled travellers.
Transport for London’s contact details are:
Online: Use our online form
you might also like to complain to London Travelwatch
London TravelWatch is the official watchdog organisation which represents the interests of public transport users in and around the capital. It is independent of TfL and can help with complaints about public transport in London.