Mar 302015

In relation to the complaints process generally, we have compiled these instructions, which I hope you will find useful:

In order to make a complaint, you should:

  • Check the contact details at the top of letters you have received from the DWP’s Disability and Carers Service. This local office is where to send your letter of complaint to the DWP.
  • If your claim has been forwarded to ATOS or Capita, you will also need to send a letter of complaint to that local ATOS/Capita office.
  • If you are not sure where to send your complaint, call the PIP helpline on 03458 503 322 to find out.

Within your letter of complaint, ensure that you:

  • Include your name, date of birth, national insurance number, and all your contact details;
  • State your PIP claim reference number;
  • Call the letter “a formal complaint”;
  • State the date you first called the DWP to make a PIP claim (this is the date of your claim);
  • Say how long you have been waiting;
  • Explain how many times you have chased your application, how and when;
  • Say that you want the letter to be dealt with a formal complaint under the complaints procedure; and
  • Ask them to confirm receipt as soon as possible and explain how your PIP application will be processed in a timely manner.

If you are not happy with the response (e.g. it does not explain how your PIP claim will be resolved quickly) then you can:

  • Ask for your complaint to be sent to the Director General of Operations for the DWP, who aims to deal with complaints within 15 working days; and
  • If you are unhappy with the response of the Director General of Operations, you can ask for an Independent Case Examiner to investigate; and
  • If you are unhappy with the ICE’s response, you can then ask your MP to make a complaint to the Parliamentary and Health Service Ombudsman.


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 Posted by at 21:11

  52 Responses to “How to make a PIP complaint. Advice given by a solicitor”

  1. i am single recently separated from my marriage of 15 yrs as my ex wife felt my disablities burdens were too overwhelming to bare on her and my 4 children so she wound me up to breaking point in a argument which i now so regret which resulted in me stupidly texting her back which she then used to build a case show police that she was subject of domestic abuse and without my knowing or consent got a house 125 miles away next to her family parents away from me
    i am 42 yrs old live on my own in a 1 bed council flat i have a buldgeing lower disk to my spine which after fall in childhood repaired it self and now presses against my sciatic nerve causing exhilarating pain to my lower back nd left leg which paralysis me to the point i cannot move am bed bound having to urinate in a bowl next to my bed , this over the years has left my left leg less developt smaller in size thn my right leg which gave way few years ago when i ruptured my cartilage nd twisted my tendon , was hospitalised nd they cut wy the damaged cartilage nd say that i require 2nd op to correct the twisted tendon which i am yet to undergo dreading since then my left knee keeps giving way by the slightest slip or trip an swells up with fluid frozen stiff that i cannot walk even with crutches . i also have had my gall bladder removed due to constant pain in my stomach and after op they say now i need an acid regulator machine as i suffer from sever acid reflux all this i mentioned to the nurse at capita in tears i was burdened in debt gas elec in arrears housebound no social life nothing days in bed immobile no help from anyone going days without food my last cry for help , then i get letter from pip dwp saying they cant offer me anything i scored zero points i dont even have a shower i use a dustbin which i fill with hot water using 20 fills from the hot water kettle im left devastated i also suffer from extreme sclerosis skin rash all this i mentioned to the capita nurse but she ignored everything i said commenting i looked well fed and kempt i feel like killing myself appeal i dont think i have the energy

    • Hi, first, you must send in a Mandatory Reconsideration and then appeal. Get as much medical history as you can, letters from any specialists and Doctors you have seen.

      I’m sure from the date of your post that you have done this?

      If, not, apply again for PIP and get help filling in the form. There is a very good website called Benefits and work. Also, some very good Facebook groups, that can help you.
      You must also, contact social services and ask for an assessment. You can get help with daily care.

      I don’t know if you are in social housing, or private.
      Buy you can get adaptations done. Like a walk in shower. Etc.

  2. I agree with Shona, I’m housebound and unable to leave my house because when I walk my right ankle locks, I have had multiple falls when I walk due to the extremely painful feeling in my ankle.. I applied for PIP in July2017 and an assessor came to my home to help me complete the form. Despite this, they are ignoring my doctor’s request for a home visit health assessment, PIP continue to send me appointment letters to attend their assessment in Vauxhall, London. It’s my second application for PIP, I was turned down the first time for this problem. Reading the posts on here, I now understand the tactics employed to ensure a nil assessment. I live on £124 every 2 weeks with no other income, it’s humiliating to keep asking family for money to help buy food and towards my bills. My condition prevents me from working and leaving the house, I am depressed because of this. Surely I am entitled to PIP temporarily whilst unable to work.

  3. I have just got my letter saying I have failed my pip assessment I won’t to now who put my discs in my back in place with out me knowing I was told I need a operation to put it right but may end up paralysis the lady who interviewed me obviously interviewed somebody else in my place the lies she told was unbelievable

    • I went for my DLA to PIP transfer assessment and was blown away by how the assessor lied leading to my award being halved. She could not even get my problems wrong I have BPD and she asked me how my PTSD I said excuse me and she answered sharply your condition so itook it as my BPD and she said yeah,yeah and left it at that. she huffed puffed and tutted her way through the assessment and wrote it up all wrong. She said I had good eye contact I was wearing sunglasses its a BPD thing? She said I got on a couch and I couldn’t, I taped all this I tape everything new its a BPD thing and you can clearly hear her say you cannot get on the couch can you and I said no so was asked to sit down again. There were other instances and i felt belittled and at one point got frustrated and started crying thank god my carer was there. I will probably go to tribuneral and will make them listen to the lies,surely lying on a government document that has such an effect on someones life should be illegal. Its left me in a right state.

  4. my husband, got turned down for pip, he suffered a stroke and it as left him with memory problems dizzyness speech problems, balance problems tiredness one of the things on the report was , he is a skilled worker so he can understand how to manage money and read directions, we dont even know if he will be able to go back to his job, as he uses a lot of power tools,She also noted he was dressed smartly, so therefore he as no problem with dressing and sorting his own clothes out i sort his clothes out,.He eats one meal a day and doesnt look undernourished , i told her i have to promot him to eat everyday make his meals or he just would not bother with eating anything, i told her he as lost 2st in 3mths.she ask if we go out i said yes once a week for maybe a couple of hours, but he as to constantly sit down for a rest, her reply he goes shopping once a week for all day and feels tired after,i think this lady that did his assessment had a case of selective hearing because there were many things she noted that were not true, we tired to be as truthfull as possible but she as made us look to be lairs anybody know who i can complain too

    • iv had the same problem twice i was advized to complain to capita or atos whoever did the assesment and write to the dwp at po box 50101 london sw1p 2wu not sure what the would do but at least it willshow more of us have complaints. i think we should all get together and go to to 10 downing street sue

  5. I was given DLA for life then an assessor ? came to visit me I have lots of health issues been assessed for lung transplant, I have heart disease damaged kneck vertebrae suffer from vertigo diverticular disease and depression .I was visited at home because I’m constantly on oxygen and have great difficulty walking any distance I explained I suffered from dizziness and asked if the assessor wanted me to walk and show how out of breath I do get this would have been to my advantage as sometimes just turning in bed makes me exhausted and breathless I was told no it wasn’t necessary he could see I had problems .then I’m told I’m able to dress shower cook a meal and presumably play football presumptious I know but no more presumtious than the assesors version my daily living payment has been given at lower rate.The guy is going against my specialist who is a professor, Queen Elizabeth hospital lung transplant centre my doctor my copd team none of whom have been contacted but would tell me what qualifications he had I think he must be pleased I can cook tho connected to oxygen next to an open gas flame My appeal will go down with a bang anyway awaiting letter so I can appeal I try to keep my sense of humour tho feel myself getting more depressed thank you pips for ruining my life

  6. I believe the assessors get a commission of £300 if they score 0 and you are refused the PIP benefit, there’s a cash incentive for them. They are a greedy money making French company contracted to carry out these farce assessments to save the government money. They say they are spending more on disability, but how much is this on disputes and appeals, those judges need paying their wages,

  7. I am thoroughly disgusted with the system PIP. Its been organised by a bunch of idiots that know nothing about people’s illnesses, they are obviously not medically trained in any way. They think we are all robots and do exactly the same as each other. I have Epilepsy and was on DLA but after receiving a letter one day from DLA stating my money is ok for another 12 months, I then received the following day saying I had to apply for PIP, so did as I was asked and then was refused PIP, I have contested it including going through mandatory and been refused. I suffer with short term memory loss, and the idiots have said I have no problems remembering things, obviously it’s SHOWING WHAT IDIOTS THEY REALLY ARE. GO BACK TO DLA THEY HAD MORE COMMON SENSE.You were seen as a human being not a bunch of numbered robots

    • Oh they also turn information incorrectly they have done with my case and I have seen with lots of people’s complaints as well. Tut Tut shouldn’t LIE, against the Law false information.

  8. I work for Midcounties coop. At the beginning of the year we had a conference where they discussed Managers of the future. In this they said that there would be a sit down discussion where we would DISCUSS our strengths and weakness. We were invited to the Discussion now named as a development day, this day consisted of exams (thats the only way I can describe them as we were scored) There was 4 exams 1 having 14 parts to it, 1 was actually a discussion about who we would choose as our community benefactor, this was again scored. there was 1 scenario exam consisting of 9 parts and then 1 oral scenario consisting of 3 parts. Strange I thought this isnt a discussion this is exams. Anyway eventually I was called into a meeting with my DM via his PA less than 24 hours notice, and a member from HR. By this time my senses were on overdrive. The DM then read from a script stating that I had failed and I was going to have to go on a PIP. As a Manager I know what a PIP means. I asked about the scoring and what I had got, which didnt make sense. There was several DMs scoring different aspects of the exam, but not one was consistant. or was there a seperate ajudicator. This was not an official exam run by any official exam body. Now I find I have 12 weeks to prove myself before the final outcome of we dont need you anymore. It appears my 22 years of service and my green audits, My success of making profitable stores accounts for nothing. None of this is taking into account. These scores was a farce. One of the Managers did the same as me and got scored 2 points more than me.

    Please can you help or advice as this is tearing me apart. My long service seems to be all for nowt.

    Many thanks

  9. Hi. My wife had her pip stopped in january went through their procedure and won at tribunal on may 17th…it is now the end of july and she has still had no contact from pip. .no letters no calls no money… I have called 3 times on her behalf and got fobbed off with excuses the first 2 and am mow told its been sent back to the tribunal service….I want to complain but lack the letter writing skills.

  10. Anybody awarded PIP and had it stopped when review 2 years later??? I have another diagnosed disorder but they (Capita) have lied throughout the report,made me sound like a gymnas,believe me that couldn’t be further from the truth,I have M.S yet report states I’ll improve over next 12 months…flaming insult.

    • I had my PIP Assessment a few days ago. I asked the assessors qualification and was told she was a ‘paramedic’! Well, she hasn’t been working at that profession since working for PIP assessing so she would be completely out-of-date with her knowledge…..
      I am under 2 consultants at The Royal National Orthopeadic Hospital and she is putting herself above them! Unbelievable.
      She also asked me, if I had a pet! What the hell has that got to with my disability. It was not on the Form I filled in. And as for the exercises……… Nothing to do with my scoliosis…. Probably same ones used for everyone.
      I am lodging a formal complaint and shall seek help to do so. It was so stressful for me too as I also have mental health issues, which this appointment exacerbated.

      • if you have a pet you can look after it. Might disqualify your claim.

        • Very true. They think if you have a pet that it must be walked (that then implies that you can balance, walk over a distance and grip a leash). Your pet has to be brushed or bathed (that implies you can bend, reach and grip). Your pet has to be fed and watered (again, implies that you can bend, carry heavy items, grip and balance). Your pet will need vetinary treatment (implies that you can follow a journey to a familiar place, possibly drive and most definitely implies you can work out complicated budgets).

  11. I had an pip assessment at the Rochdale Damson centre. The assessor is called Simon Ashcroft.
    He claims that he is a neuro nurse. I doubt this judging by his report. The guy can’t even spell.
    Beware of this person. His report was ridiculous. I doubt he even looked at my medical evidence. Now going to appeal because of this liar.

    • Unfortunately Daisy you are one of a number of people treated unjustly by this appalling system. Simon Ashcroft should be ashamed that he is part of a system that is attacking disabled people and there human rights.

  12. when preparing/making a written formal complaint, make sure you have copies of ALL correspondence.both that made by you and by the DWP and or CAPITA/ATOS, same applies when making your initial claim( or fresh claim when”invited” to do so), that means copies of supporting evidentiary documents you enclose with the questionnaire.) oh and DO make sure you have a copy of your completed questionnaires to refer to, MAKE SURE TO ASK FOR A COPY OF THE ASSESSORS REPORT AND CHECK IT AGAINST THE INFORMATION YOU HAVE SUBMITTED, BOTH IN THE WRITTEN QUESTIONAIRE AND IF POSSIBLE ( should you be fortunate to have either a reliable person present at the”consultation” or a verbatim recording of same)AGAINST THAT AS WELL. CHALLENGE IMMEDIATIATELY , ANY INCONSITANCIES OR ERRORS YOU NOTICE.!!.

    as a side note, the RNIB in Northern Ireland are NO LONGER offering a form completion service to their clients( I cannot speak for the UK mainland perhaps someone can look in to this .any other chariable bodies no longer offering form completion service/assistance? I think this should be looked at more closely as, unless I am missing something there could be a trend emerging whereby claimants needing form completion assistance will be limited to only attending dwp approved centres.

  13. I am Deborah Ann Daly NA WP158768A
    I been on DLA for 5 years nothing in my life has changed, I was getting over 500 a month, now it’s changed to PIP I am getting 83 a week which is not over 500 a month can’t live n this, I don’t understand nothing changed, it’s disgusting, I know I got a mobility car but did before you are falsinng me to give car up and I need to visit and look after my sick mum, what with my husband’s carers and income support we can not live on it you try living n it, we can’t even keep our heads above water I going to be sending my MP a complain to

  14. I work as a support worker for someone who applied for PIP.
    This poor guy has worked for decades, but after an accident and several health issues that cropped up at once (very serious ones, mind you) he has been unable to work for a year. Trust me, he’d rather be working but physically he no longer can.
    He applied for PIP mid/end of 2016, had his assessment cancelled twice on the day (a pain in itself – he had pre-arranged his travel and I had re-scheduled other client work, in order to attend. But that’s another story).
    I sat in on his assessment early 2017, noted EVERYTHING. I.e when he stood to relieve discomfort, his outburst at the receptionist when he was mistakenly told it was cancelled again, his descriptions of all his medications, the talk of his current mental health input (the stress this process has added has really pushed him) etc.

    He scored 0 on every part of the assessment. I support other people who receive PIP and/or ESA, they have health issues and qualify, I KNOW he qualifies. If they do, (which they rightfully do) then he definitely does.
    He cant walk 50metres, they have said they have “decided you can walk 200metres”. They have not even mentioned the brain, heart, arm, back health issues (all supported by medical letters we submitted). They said he had no mental health input and ignored most of his health problems mentioned.
    We asked for a Mandatory reconsideration. Got a response, the exact same letter as before, except for the change of date and a bit at the top saying “thank you for contacting us”.
    We have asked to take this to Tribunal. This was 2 months ago.

    This poor guy is pretty much defeated. He cant sleep, cant eat, cant walk and now is so depressed. They are just dragging out this decision as slowly as they can. He also applied for ESA at the same time and we are taking that forward too (after calling and calling, we find out his ESA application has been sat on the wrong desk for 3 months).

    We sat together and took notes to make a complaint. I spent days writing this letter, compiling it perfectly so they could understand the guy’s situation and be made to listen to the way they are treating him.
    After weeks, I got a call to register our letter. They said it should be taken to dispute, not complaints as they cant do more on their end ( BS ) in the complaints department.
    I called back an hour or so later, thinking “Hold on, I hope THEY are taking it to dispute, not me. Its their job to send it to the right department”. I wanted to double check they were doing it, not assuming I was going to re-write another letter and specify it go to disputes. The lady I spoke to informed me the person who called me earlier had noted that I was happy so no complaint was logged!
    I informed her we DID want to log a complaint. Apparently she couldn’t now do this as she was not in the city that my client’s case was being dealt with. We would get a call in 2 weeks to log the complaint.
    Its been 2 weeks now. Ive called, and nothing logged yet.

    As it stands, 9 months after applying for ESA and PIP, he has had his assessments where he has scored 0 on everything (despite clearly having health needs. His Doctor even wrote a letter detailing all his ailments and stating he cannot work). We are waiting for a tribunal date for PIP and an ESA reconsideration.
    Complaint letters being sent which still haven’t been logged.

    Meanwhile, he is currently living off the tiny amount of JSA he receives which he also pays his portion of his rent out of. It is frustrating and sad to see such a deserving, genuinely nice guy, being treated like this when he is in need. They try to draw things out for as long as they can in the hopes you’ll give up.

  15. The PIP/DWP complaints procedure information is very helpful (thank you) as I’m thinking I might have to use it myself. I haven’t even got as far as an assessment yet although I applied some time ago I was informed they couldn’t decide if I needed one or not and they were waiting to hear from my medical professionals. Eventually after some time they decided I would need an assessment but they were ‘still’ waiting to hear from my medical professionals. When I telephoned DWP for an update they said I needed to speak to ASOS. ASOS informed me I ‘would’ need an assessment and they would make an appointment for me. When I informed them I would need a home visit they said I had to put in a request but they wouldn’t guarantee one. This is where it all became odd! I received a letter from ASOS stating I couldn’t have a home visit because they hadn’t heard from my medical professionals. But my medical professionals HAD returned the form which was sent to the DWP who hadn’t passed the information to ASOS. It took them weeks to decide if I needed an assessment and all of a day to tell me I couldn’t have a home visit based on the fact they never had information from my doctor although they actually did if the DWP had actually remembered to pass it on! How could They even make a judgement on a home visit based on information that they had not yet received? Apparently I only get one more request for a home visit for an assessment and if it’s refused I assume my claim is thrown out!! It’s ridiculous!

    • Yet another person – me – to get a PIP (Atos) Medical Report that bears absolutely no resemblance ot what actually happened. Extraordinary that this can happen to so many (hundreds?) without any form of “official” reporting or retribution. I think there’s a Select Committee in the offiing tho’ prob delayed by the forthcoming election so, maybe, that could be an effective, critical vehicle otherwise, any ideas?

      So many of us have reported actual “lies”, has anyone/body collated this? If not, could we/how?

      The palpable + proveable untruths in mine were in every element but, notably, that I “gripped a bag with both hands” (didn’t have one), epilepsy was controlled (I wish); bathed without supervision (again, I wish – last time, many years ago, almost fatal) got on and off couch without problem (couldn’t get on + told her why)………….

      – and this woman’s a nurse!

      • Hi I have just had my PIP assessment report I was awarded full care and mobilty on DLA I know i will not get any PIP my payment will be stopped as ATOS gave me 2 points the report is full of discrepancies ATOS needs to be sacked what is the powers that be doing trying to kill the disabled off I have managed to worked with my disabilties for nearly forty years.


    • You get paid £35,000 a year to lie for PIP, the HP that visited us was a paramedic drop out – 40 mins for a visit booked over 2 hours – our government is addicted to wasting money.

  17. Hi, I underwent on of the most humiliating and degrading days of my life on Friday. My PIP assessment was in fact a PiP interrogation, my appointment was delayed by 70 minutes and the woman identified herself as a physiotherapist. I was deliberatly made to walk a very very long corridor and had to keep stopping as have a broken neck for the second time…this time inoperable. She was rude and behaved more like a Police Detective interviewing a criminal than a health professional, I tried to answer her questions with facts and detail but she kept stopping me mid sentence and interrupting whilst typing on the computer. I was shocked then to see an examination couch approx foot high with two very high steps Up to it. I asked her for help as could not mount the steps unaided she reluctantly offered a limp hand and again I had to ask for help to sit up. As a Phisio surely she knew I needed an arm under my shoulder and she offered a hand…I had to tell her that was not enough …again reluctantly she did as I asked but I had to cling to her as,she made such little effort. she made me feel like a creature not a person and following the assessment she walked me back as I stopped frequently to catch my breath she went on bombarding me with questions about how I got occasionally to the cinema.which cinema I used…..why I didn’t drive there myself,,,,did the cinema have stairs….what was the last movie I saw. I was exhausted afterwards and really stressed by the treatment.i suffered a TIA yesterday so will Need to see my Doctor tomorrow. I am not waiting for her decision I intend to make a full and formal complaint in writing once I feel a bit better even though it may jeapordise my claim it is the right thing to do. These people cannot be allowed to treat disabled people this way. And having seen dozens of Physio therapists over the years I hardly think that a Physio is even qualified enough to assess someone with the complicated issues I have had for the past 24 years!!!

    • If you make a full complaint, it might be an idea to put it in writing, and have some proof that it has been posted/delivered.

  18. Terrible angela of pip existing claims blackpool
    First they lost my pip forms then as I never received any letters claiming I needed to do an assessment they cancelled my pip terrible dwp procedures…going to ops diector gen of dwp

    • Similar situation, I sent forms and letters, they scanned letters not the forms and now they sent me new forms, and its the new form that has a different and more indepth questions , i think they did it on purpose???????? the rules changed around mobility between these forms, on top of that being in acute observation ward was not reason for extention by the decision maker

      • Always make sure you have copies of anything you send to them. They are liars and deceitful, Im taking them to court I have had enough. They twist words you have put.So keep yourself safe. Welfare rights can only help after you have been refused at the Mandatory level. But they will do their best. Good Luck.

  19. My husband has an assessment carried out by Anne Luckman who states that she is a registered nurse. She lied throughout the assessment even claiming to have carried out a Musculskeletal assessment when she did not. She did not show us her identity badge or ask for ID from us and made a number of false observations which mean that my husband was awarded 0 points for mobility when he should be receiving Enhanced award. I am about to complain, although I am not sure good that will be but it may help when going to appeal.
    How are they getting away such blatant lies, this is fraud?

    • My arse-essoer did the same

      – claiming to have carried out a Musculskeletal assessment when he did not.
      – as well as number of false observations

  20. What amazes me is that nobody has made a complaint to the police about the fraudulent statements filed by so many of these private contractor assessors. It is after all potentially a criminal offence under Section 2 of the Fraud Act 2006 to make a statement knowing that it is both false and will cause loss to another person. It also appears to me that an assessor submitting a false statement to DWP is no different from a claimant making a fraudulent claim for benefit. Again it would seem that either Section 3 or section 4 of the Fraud Act 2006 is appropriate here. I’m just dealing with a complaint involving an assessment conducted by Capita in Norfolk. Their report contains no less than eight statements that are completely false, she’s also contradicted herself twice and there are 17 obvious spelling mistakes – many of them repeatedly copied and pasted. In addition I’ve discovered that although the assessor claimed to be a specialist orthopaedic nurse she has no special training in that field so it looks like consent for any examination was obtain by misrepresentation and therefore falls outside the definition of ‘knowing’. Right now I’m waiting on the DWP ‘reconsideration’ and the submission for that pointed out the potential breaches of the Fraud Act. If that fails my intention is to file a formal criminal complaint with the Chief Constable of Norfolk (it’s no good raising this with the local police because they’re simply not qualified to deal with it) copied to the Police Commissioner and the local press. During the assessment the woman conducting was boasting about how she was planning to replace her Mini Convertible with something better in the New Year – hopefully I’m going to mess those plans up!l

    • please let us know how this goes and whether it is something that others could use

      • Welfare rights can help. I have just contacted them, i’ve tried twice been refused after having epilepsy for years and tried to work. The more you can do for yourself the more they penalise you so it’s not a Personal Independence! I agree they are Liars and should be brought up, shame the government doesn’t notice it,.. They would if they were loosing out.Good Luck.

    • I’ve been thinking along the same lines David.
      A few years ago I had an ESA assessment that awarded me zero points, despite my mobility problems being glaringly obvious. I asked for a copy of the ATOS report and found many statements which were fictitious, and an ominous line in the summary which said “He has no problems with his hands, so could self propel a wheelchair.” (I have to use a stick to walk short distances). The local Incapacity Benefit Reassessment Unit (as was back then), told me that there had been changes in the legislation & the there was a new interpretation of the term ‘Mobilise’ which meant that I should use a wheelchair instead of a stick to mobilise.
      Having checked the legislation via the The Parliamentary Select Committee Report online and found that this was nonsense.I wrote to appeal, accusing the IB Reassessment Department of “acting independently of the legislation” & of allowing back door diagnostics by unqualified ATOS staff in order to dishonestly disqualify me from disability benefits – in other words, fraud. They quickly wrote back & placed me in the support group, so I think the knowledge of these practices is rife and encouraged within these departments.

      I think that reporting these incidents as fraud could have a lot of merit, but it would be better if we had a centralised database -(possibly via DPAC if they have the resources)- to collate these and identify individual assessors and offices around the country who are serial offenders. This might allow for some form a class action against Capita for fraud. The DWP may also be implicated in this, especially in light of their indifference to the 65% success of appeals against these rigged assessments. I would be interesting to hear form anyone with a legal background on this.

  21. pip complaint number-08081788114

  22. I have limited mobility i been on dla high rate indefinately completed pip app had my inteviiew with atos heath nurse scored 9 pnts on mobillity because of a questionon how i manage to plan and get around in a journey and im able to do di scored me 0 pnts .i have a mobillity car a need helo to get around i stated i have a named driver .the nurse totally lied and im not getting the enhanced rate .i suffer from hip disoacia and oestromalicia .im losing the car in 3 weeks .i have put in for the mand recon ..papers and doctors letters but i feeli have no time in order to hold on to my car .which i need for getting to appointments and therapies.

  23. I am a carer for a person with multiple disabilities who has recently had her PIP turned down because the assessor, a Mrs Robina Moosa who is allegedly a physiactric nurse, blatantly lied to the point that even the time of the assessment isn’t true. The assessment was most likely made before the actual meeting as the scheduled time was on the form rather than the actual time and all but one of the criteria was contested. The person had previously been getting all the higher rates of DLA and now scored 0 on all counts despite being in worse health.A complaint has been made to Capita who did eventually respond but their complaints procedure is mainly to protect their own asses. I am not saying that all of their assessors are bad but the one in question has obviously lied in order to exploit Capita’s pay structure which actually encourages dishonesty and which is upheld by the DWP. However in light of recent decisions made about the cutting of tax credits it may only be a matter of time that Capita and Atos go the same way as the corrupt company Concentrix ,that caused so much misery and poverty…when the assessment is a lie the mandatory reconsideration is a waste of time as the DWP wont take the fact that the assessor lied into consideration and will uphold the original decision…in the meantime there is a lengthy and stressful appeals process to go through and all we can do is wait.

  24. I am too writing to my mp.

    A physiotherapist lied on my form name of Paul Christmas of whom I intend to get stuck off as he blatantly lied on everything. I have renal failure yet he thinks this will effect me for 9 months when I am clearly worsening until I get my transplant. Atos healthcare are breaking the law lying, don’t healthcare professionals have
    a duty of care???? I’m so upset and cry all the time as felt to be a fraud. My mandatory reconsideration was turned down. I have diabetes type 1. Renal failure egfr 23 soon to have trasplant, fractures in my back as well as socroliac joint for which I had radiation denervation for pain. Yet they think I’m making this up. Never been treated so unfairly.

  25. I was wondering if you could please advise me as to the state of my pip application. I am a 31 year old single mum with a 15 month old baby. I suffer from type 1 diabetes, advanced diabetic retinopathy, anxiety and depression, chronic daily headaches and fibromyalgia. I applied for pip because I am unable to work due to these conditions and was advised by the One Stop Shop and my health practitioners. My initial application was rejected with a score of 0 out of 100. I appealed asking for copies of the medical report and also asking them to advise me further on certain points. My appeal was rejected, again scoring me 0 out of 100. In their response they did not answer my questions, supply me with the requested information or seemed to have reviewed my letter at all. I do not know what to do next as I suffer every day with pain, fatigue, headaches along with struggling to control my diabetes all while trying to look after a small child. I feel that if you do not suffer from a visible illness that leaves you wheelchair bound or you do not have mental capacity then you are discriminated against. Any advice you could give me would be greatly appreciated because I do not know which way to turn at the moment.

  26. Does this form work for Pension Credit? I have been waiting for a decision for 9 months and phone DWP fortnightly and they always say they are still deciding. Is there an email address to make a formal complaint, please?

  27. Awaiting to go to appeal dwp have sent me wrong medical records sent me ones for a 67 male in Glasgow hmcts have been informed along with dwp sent new appeal papers to me there wrong again sent wrong medical information yet again appeal been cancelled for second time I think dwp in breach of confidentuality as I’ve got 67 year old papers and for all the grieve theve giving me as I suffer from mental health back pain and arthurises

  28. I have recently moved/moving from Disability to PIP benefit and although I have arthritis and mobility is severely effected they have now decided to reduce my mobility part of the claim to standard and not enhanced rate. I have had this condition for the last 20 years and my condition has got worse and not better.

    I try to work full time at a Call Center and can only get to work with use of my mobility car. If /when I loose my car at the end of October I will have to get a bus/train and tram to get to work. I work various shifts and would not be able to continue at work.

    When I appealed against the decision I was advised that the only thing I could do was to write to my local MP and wait up to 10 weeks for a revised decision.
    I await the revised decision when I hope I will be able to keep my car via motability.

    • Obviously we hope you get to keep your car but in the meantime I think you need to ask Access to Work to fund a taxi for you so you can keep your job. They should be able to do that especially for the shifts you couldn’t use public transport.

  29. how do I complain to pip on my partners behalf when they have put he went on his own and had the interview on his own but I took him with his companion a dog and myself were all in the room and I answered most of the questions ? also how can I complain reguarding that they say he read and write so therefore has lost his mobility car although he got full 10 points on mobility because he was asked if he saw a picture on a ladies toilet and one on mans would he know by looking at the pictures which one he should use although his mental health records have tests in stating his reading abitilty of around a 10 year old. surely a test should have been redone on the 1st reconsideration.??? I am writing this on his behalf as he cant read and write and does anyone have a idea of how long a tribunial takes please sorry to waffle so much just can not get my head round this nonsence.

    • i went pip in-view i was asked if i could use cash machine.This women that test me on my pip in view i hope drop dead soon. it can be 4 months before tribunal. i feel so anger. the way they answer treat me people going talk mp about this. what does uri mean

    • Dear Mia,
      I am not as disabled as you but I have an incurable, progressive disorder (stiff person syndrome). My nurse also lied, or at least left out large, relevant parts of my condition: basically said what I can do not what I am unable to do. I have had a mandatory reassessment, which I also passed/failed: end result, I have lost my car. Because I am still able to work and had someone to act as a guarantor, I was able to buy my car (Motability, who have been brilliant gave me £1000 as well as an extra two weeks to organise a loan etc. If they hadn’t I would have had three working days to get a new car).
      I would like a clear answer about who did my Mandatory reassessment, as I think it was Atos (I have had various different replies). If it was, it is a win win situation for them: they get paid for assessment and mandatory reassessments!
      I have enough energy to take this to court although my health is suffering (any deterioration after the assessment will NOT be taken into account, so after they have broken us they lose responsibility). I was sickened to read something, from the government, online, about the savings made from cut PIPs. No mention of the costs incurred by ATOS etc.
      My nurse deserves to lose her PIN number: she did not follow a health professionals’ first rule: “do no harm.” She was dishonest with her questioning, her examination of the questions to me and, after finding out that I work as a professional counsellor, poured out her problems to me. I was kind to her.
      I am pursuing this through the courts which is the only reason I am not printing her name here in capital letters.
      I am one of the lucky ones, I have family and financial support but this is a PERSONAL INDEPENDENCE PAYMENT: other support should not enter into it.
      I am disgusted and appalled by the treatment of vulnerable people by this dishonest and inadequate assessment tool and it’s equally dishonest and inadequate so called health professionals. Incidentally I had letters of support from two senior consultants in the field of my disorder (Neurology and neuroimmunology) which both explained the day to day difficulties caused by my condition: these appear to have been entirely ignored.
      Try the Citizens Advice Bureau: to date they have been very helpful to me, if a bit pessimistic re.reinstatement of my benefit. I am not pessimistic and I will fight this to the bitter end, not just for me but for the people who don’t have the energy/education/support to do so. We must fight together to get an end to this unfair, dishonest system.

  30. I’m not aware of anyone having a PIP claim number… it’s the NI number that’s the reference, surely?

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