The Public Law Project (PLP) is an independent, national legal charity which aims to improve access to justice for those whose access is restricted by poverty, discrimination or other similar barriers. It represented RF in the recent High Court case where the DWP’s changes to the PIP regulations were found to unlawfully discriminate against people with mental health conditions. PLP is representing another individual client, who is bringing a case concerning the DWP’s “workaround” communications system for people with disabilities who receive DLA/ESA/IB/PIP.
The DWP has a policy that it communicates with (non-UC) benefits recipients by post. However, its policy allows them to agree to email as a reasonable adjustment (the “workaround”), for example where a recipient has a disability.
The case is that the workaround is not satisfactory because it puts people using it at a disadvantage, including because there is a risk of letters being lost and there is no provision for two-way communication.
PLP needs to gather evidence of examples of problems caused by the workaround to support its client’s case. If you have had difficulties with the DWP’s communications system because of your disability, in particular if you have had difficulties getting the DWP to agree to email you as a reasonable adjustment, or have had information lost, and are willing to discuss this further then please email Ollie Persey (email@example.com).