Feb 132017
 

Meme for the Southampton Protest#CareHomesStink

 

#RightsNotTelecare

 

#SupportNotCuts

 

Details of the Protest in Southampton & Online

 

This letter has come from the leader of the council.


Dear Tim,
I appreciate that some of you prefer to demonstrate against the Labour Council rather than the Tory government. But if you are going to do this please have the decent thing and contact us and check whether the thing you are demonstrating against is true. I know we are in the era of ‘alternative’ truth and ‘false news but we do expect you to know better.

The Facts
1. The Care act came in in April last year and requires us to complete annual reviews of all those in receipt of a care package. This created an additional burden on our already stretched social workers. It was proposed and approved that the Council employ through Capita additional social workers to carry out these reviews.
2. No instruction was issued with regard to the outcome of these reviews. No incentive was given to Capita to save money we simply wanted the reviews done.
3. Capita were unable to recruit enough Social workers to complete the work and an offer was made to the ones they had to work some weekends for an extra payment (£200).
4. The vast majority of these reviews (all of which were carried out by fully qualified and registered social workers) lead to no change. Some were adjusted to change the way a service was delivered using modern technologies and these have lead to a saving to the Council. A saving that means less jobs will be cut this year and less other services reduced.
5. An appeals process exists with these assessments’ which has been used by precisely zero clients.
6. As part of our arrangement with Capita we are gradually taking over this work with our in house team working alongside Capita employees. We expect in due course to take over all these reviews.

These are the facts – so please tell me what you are demonstrating about.

Simon


So if those are the facts why do the leaked emails say – either the Labour council leader has no idea about what is happening in Southampton or -well – or he’s just downright lying. Take your pick.

1) From Sue Thomas, sent 15/9/16

Hi All,

The cavalry is on the way!!!

Have just heard from Adam Tait we have 3 new colleagues joining us on Monday, pulling the stops out to make sure they can ‘hit the road’ with you with the minim delay.

Adam is also suggesting some incentives for the Team. He is well aware of some of the difficulties we have had, and that you are giving me the best performance you are able.

But, now we need MORE!! The suggestions below are  cut & paste from Adams e-mail to me.

FROM ADAM’S E-MAIL

I’m not sure how weekend working might go down with the existing team (as a one off) but if we included these days we have an extra 4 days available for eight of the team people and two available for 11 of the team until we have TIB on 27th September. I would suggest we offer an extra incentive if any of the team are prepared to work these weekends or part of…. starting this weekend. It’s short notice but if we paid their existing rate at time and half or double time you may get some take up? I’m not sure if we would need to report these days within the MI suite but that’s not my call. An alternative might be payment of increased hours worked in the week. Again as a one off.

In addition, as the next week or so is so critical I am happy to roll out an extra incentive scheme at the earliest point whereby if a person manages to improve their performance by x% from the previous 4 week average they receive a £y bonus. 10% = £100, 20% = £200 etc. This can be measured across both productivity levels and the savings achieved. If one person improves their productivity by 20% and savings by 20% they receive a £400 bonus.

AGREED WEEK-END RATE TIME & HALF

PLEASE READ CAREFULLY AND CONTACT ME NO LATER THAN 5PM WITH YOUR RESPONSE (EVEN IF YIOU ARE NOT INTERESTED) THIS IS NOT A LONG TERM COMMITMENT – IT’S EMERGENCY FIRST AID TO ENSURE OUR SURVIVAL!!!!

If you want to discuss with me you’ve got my numbers.

Regards – Sue

Sue Thomas – Lead Practitioner,

Capita Review Team,

Adult Social Care,

Southampton City Council,

Southampton SO14 7LY


2) From Sue Thomas, 8 November 2016:

Good Morning,

Another late night last night – Conference Call. Followed by several hours ‘bashing my brains’ for answers.

PLEASE READ CAREFULLY – THIS IS VERY IMPORTANT

As you know our Productivity and the Financial Efficiencies we are making are under  great scrutiny.

Looking at all the figures in the Reports last night it was very clear that both Productivity and Efficiencies have fallen dramatically.

The senior managers who are leading this transformation want to know why it appears we are failing to realise the results in service delivery and savings they anticipated

By commissioning this Project. They in turn are being asked to explain to Councillors of SCC.

Issues such as changes to the Team, Reduced size of Team, Annual Leave, Bank Holidays etc. have all been taken into account but things still don’t add up.

I have stressed how hard you are all working – but we don’t appear to be getting the results we had during the Pilots.

As I said at the Team Meeting yesterday I think it may be about the ways in which we are working – IF IT’S NOT ABOUT HARD WORK, IT MUST BE ABOUT SMART WORK!!!

I HAVE PUT MY NECK ON ‘THE CHOPPING BLOCK’ – YOU HAVE PRODUCED THE RESULTS BEFORE, I KNOW YOU CAN AND I BELIEVE YOU WILL DELIVER THE RESULTS REQUIRED.

NOW I HAVE TO PUT MY MONEY WHERE MY MOUTH IS – PLEASE HELP ME!!!!!!

REMINDERS

  • BE ASSERTIVE WHEN MAKING APPOINTMENTS – SCC ARE REQUITRED BY LAW TO COMPLETE THESE ASSESSMENTS/REVIEWS (NEW LEGISLATION 2014)
  • AS MANY VISITS AS POSSIBLE BEGINNING OF THE WEEK – WEDNESDAY PM – RECORDING
  • CASE ‘OPEN’ DAY OF VISIT – MINIMISES DAYS CASE LEFT OPEN (ASSUMING INACTIVE/UNPRODUCTIVE)
  • CLOSE WHEN ANY REFERRALS HAVE BEEN MADE (MAX 2 DAYS)
  • L.D WILL TAKE A LITTLE LONGER – THIS IS RECOGNISED BY ALL.
  • 15 min. CALL OUT!! TELECARE –IN!!
  • ASSESS NEED NOT WANT.
  • ACTIVELY ENCOURAGE DIRECT PAYMENTS
  • CAREFUL ATTENTION WHEN RECORDING WORK SHEETS, YOUR WORK SHEETS INFORM THE WEEKLY REPORTS FOR THE DECISION MAKERS – DON’T SHOOT YOURSELF IN THE FEET!!
  • THE WORK SHEET IS CHANGING THIS WEEK PLEASE TAKE EXTRA CARE.

THINK ABOUT ASSET BASED ASSESSMENT, FOR THOSE OF YOU NOT FAMILIAR  I WILL BE SENDING INFORMATION.

We don’t have very much time to turn this situation around. if we can’t/don’t do it all the hard work you have put in so far will have been for nothing.

Not to put too fine a point on things WE ARE ALL ON THE WAY HOME.

I AM NOT ASKING YOU TO STAND BEHIND, ME I’M ASKING YOU TO STAND BESIDE ME SO WE CAN BRING THIS PROJECT TO A SUCCESSFUL (FOR ALL OF US!!) CONCLUSION TOGETHER.

Regards – Sue

Sue Thomas – Project Lead Practitioner,

Capita Review Team,

Adult Social Care,

Southampton City Council,

Southampton SO14 7LY


DPAC’s response to Simon:

  1. Capita offered their staff bonuses of up to £400 to cut people’s packages (Capita said  that this was never introduced but they haven’t denied that they made the offer).
  2. Capita’s freelance social workers were paid more than £1,000 a week (after tax) and put up in three-star hotels while they were encouraged to cut people’s packages.
  3. The emails clearly show that they were asked by the council to produce savings (ie cuts).
  4. The Council Leader says “. Some were adjusted to change the way a service was delivered using modern technologies and these have lead to a saving to the Council.” We do not believe Telecare is an acceptable alternative to human support and nor are packs of incontinence pads. If the council leader thinks the following email from a Capita manager is acceptable, then he should be ashamed of himself and needs to resign: The manager suggested an “extra incentive” for the team if they could improve on their previous “performance” and suggested that the bonus “can be measured across both productivity levels and the savings achieved. If one person improves their productivity by 20 per cent and savings by 20 per cent they receive a £400 bonus.” The council never commented on the ‘extra incentive’ email,  we can’t think why not.
  5. Does he also think the other email that was sent by capita to their team is acceptable? “The senior managers [from the council] who are leading this transformation want to know why it appears we are failing to realise the results in service delivery and savings they anticipated by commissioning this project. They in turn are being asked to explain to Councillors of SCC [Southampton City Council].”
  6. Another thing to note is that the whistle-blower said that it was the service-users with no support networks to advocate on their behalf with the council who were often the ones who were having their packages cut. This might explain why there have not been any appeals (if that’s true).
  7. I suspect that, if you take away the care packages that included residential care (which are almost impossible to cut), the proportion of direct payments packages that were cut is significant.
  8. I notice the council leader says that ‘No incentive was given to Capita to save money’. That doesn’t mean that they didn’t tell Capita that they wanted them to save money (which they did). My understanding is that Capita knew they would lose the contract if they didn’t make those savings. That seems like an incentive to me…

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